FAQs Frequently Asked Questions | Pet Care & Grooming Help
Ordering
What products does Oddly Pets sell?
Oddly Pets offers a variety of products designed for pets, including Clothing & Costumes, Toys & Outdoor, Feeding & Watering, Home & Bedding, and Grooming products. FAQs
How do I place an order?
Browse our products, select the item and options you want, add them to your cart, and proceed to checkout. Enter your shipping and payment information, review your order, and complete your purchase.
Will I receive an order confirmation?
Yes. After your order is successfully placed, we will send an order confirmation to the email address provided during checkout. FAQs
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. We will make a reasonable effort to accommodate your request, but changes may not be possible once an order has entered processing or shipping.
Shipping
Where does Oddly Pets ship?
Oddly Pets currently ships within the United States. We do not currently offer international shipping. FAQs
How long does order processing take?
Please allow 1–3 business days for your order to be processed before it ships.
How long does shipping take?
Available shipping methods and estimated delivery times are displayed at checkout. Delivery estimates begin after your order has been shipped and may vary depending on the carrier and destination.
Will I receive tracking information?
Yes. Once your order ships, we will send a shipping confirmation email with available tracking information.
What if my package is delayed?
If your shipment is significantly delayed, contact us with your order number and tracking information. We will help investigate the shipment where reasonably possible.
What if my package says delivered but I cannot find it? FAQs
First, check around your property, with household members or neighbors, and with the shipping carrier. If you still cannot locate your package, contact us and we will assist where possible.
Returns & Refunds
What is your return policy?
Eligible products may generally be returned within 30 days of delivery. Items must be unused, in their original condition, and meet the requirements of our Return and Refund Policy.
How do I start a return?
Contact us before sending an item back. Email support@oddlypets.com with your order number, the product you want to return, and the reason for the return.
Are all products eligible for return?
No. Certain products may not be eligible for return, particularly products that have been used or that are subject to health, hygiene, safety, or product-specific restrictions.
What if I receive a damaged or incorrect product?
Contact us as soon as possible and provide your order number and photographs of the product and packaging. We will review the issue and determine the appropriate resolution.
How long does a refund take?
Once an approved return is received and inspected, the refund will be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.
Who pays for return shipping?
For customer-requested returns, the customer is generally responsible for return shipping. If the product is defective, damaged, incorrect, or the return is otherwise our responsibility, we may cover applicable return shipping costs.
Products
How do I know which size is right for my pet?
Always review the size information and measurements provided on the applicable product page before purchasing. Because pets vary in size and shape, measuring your pet before ordering is recommended.
Are Oddly Pets products safe for my pet?
Our products are designed for their stated purposes. Always follow the product instructions, warnings, size recommendations, and care instructions. Pets should be supervised when using products where supervision is appropriate.
What should I do if a product arrives damaged or appears unsafe?
Do not allow your pet to use a damaged or defective product. Contact support@oddlypets.com with your order details and photographs so we can assist you.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment processing may be handled securely by third-party payment providers.
Is my payment information secure?
Payment information is processed through our payment service providers using their security systems. Oddly Pets does not generally store complete payment card numbers on its own servers.
Customer Support
How can I contact Oddly Pets?
You can reach us using the information below:
Email:support@oddlypets.com
Phone: +1 404-725-0503
Oddly Pets LLC
2714 Waymar Dr SW
Marietta, Georgia 30008
United States
Where can I find your policies?
You can review our Privacy Policy, Terms of Service, Shipping Policy, Return and Refund Policy, and Legal Notice on our website.
