Privacy policy

Last Updated: August 12, 2026

At Oddly Pets, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your information.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Account login information
  • Payment and transaction information
  • Order history
  • Information you provide when contacting customer support
  • Reviews, feedback, or other content you voluntarily submit
  • Information provided when participating in promotions, surveys, or other activities

We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, operating system, pages viewed, referring website, approximate location, and information about how you interact with our website.

2. How We Use Your Information

Oddly Pets may use collected information to:

  • Process and fulfill orders
  • Process payments
  • Ship and deliver products
  • Provide order confirmations and shipping updates
  • Communicate with you about your account or purchases
  • Respond to customer service requests
  • Process returns, refunds, and exchanges
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Send promotional communications when permitted by law
  • Administer promotions, surveys, or other programs
  • Detect, prevent, and investigate fraud, abuse, or unauthorized activity
  • Maintain the security and functionality of our website
  • Comply with applicable legal and regulatory requirements

3. Payment Information

When you make a purchase through Oddly Pets, payment information is processed through our payment providers.

Oddly Pets does not generally store complete payment card numbers on our own servers. Payment information may be collected and processed by third-party payment processors in accordance with their own privacy policies and security practices.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may help us:

  • Keep products in your shopping cart
  • Remember your preferences
  • Understand how visitors use our website
  • Measure website performance
  • Improve our services
  • Provide relevant advertising and marketing
  • Analyze the effectiveness of promotional campaigns

You can adjust your browser settings to refuse or limit cookies. However, disabling certain cookies may affect the functionality of portions of our website.

5. Information From Third-Party Services

We may use third-party services to support our business, including payment processing, website hosting, analytics, advertising, shipping, email communications, customer support, fraud prevention, and other business functions.

These service providers may receive information necessary to perform services on our behalf. They are expected to handle information in accordance with applicable privacy and security requirements.

6. Advertising and Analytics

Oddly Pets may work with advertising and analytics providers to understand website activity and promote our products.

These providers may use cookies, pixels, or similar technologies to collect information about interactions with our website and advertisements.

Depending on the services we use and your location, you may have options to limit certain forms of targeted advertising or tracking through your browser, device settings, or applicable industry opt-out tools.

7. Email Communications

If you provide your email address, we may use it to send transactional communications related to your orders, account, returns, shipping, or customer service requests.

Where permitted by law, we may also send promotional emails about products, offers, new arrivals, and other Oddly Pets updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending important transactional or service-related messages.

8. How We Share Information

Oddly Pets does not sell your personal information for money.

We may share information when reasonably necessary to operate our business, including with:

  • Payment processors
  • Shipping and delivery providers
  • Website and hosting providers
  • Technology and e-commerce service providers
  • Email and customer communication providers
  • Analytics and advertising providers
  • Fraud prevention and security providers
  • Professional advisers and service providers
  • Government authorities or law enforcement when legally required

We only share information as reasonably necessary for the applicable business, legal, security, or operational purpose.

9. Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law or legal process
  • Respond to lawful requests from government authorities
  • Protect the rights, property, or safety of Oddly Pets, our customers, or others
  • Investigate fraud, security issues, or unauthorized activity
  • Enforce our terms, policies, or agreements

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain appropriate business and financial records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

12. Children's Privacy

Oddly Pets is an online retail business intended for adults and general consumers.

We do not knowingly collect personal information directly from children under the age of 13 without appropriate consent where such consent is required by law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

13. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your information is used or shared
  • Opt out of certain marketing communications
  • Exercise applicable rights regarding certain forms of targeted advertising or data processing

Some requests may be subject to legal limitations or exceptions.

To make a privacy-related request, contact us using the information provided below. We may need to verify your identity before completing certain requests.

14. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on the circumstances and applicable law, these rights may include requesting access to, correction of, or deletion of certain personal information, as well as the right to opt out of certain forms of sharing or targeted advertising.

Oddly Pets does not sell personal information for monetary consideration.

California residents may contact us using the information below to exercise applicable privacy rights.

15. Other State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Where required by applicable law, Oddly Pets will honor valid privacy requests and provide the notices or choices required by law.

16. Third-Party Websites

Our website may contain links to websites, applications, or services operated by third parties.

If you follow a third-party link, that third party's privacy policy and terms may apply. Oddly Pets is not responsible for the privacy practices, content, or security of third-party websites or services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us:

Oddly Pets
Email: support@oddlypets.com
Phone: +1 404-725-0503

Store Address:
2714 Waymar Dr SW
Marietta, Georgia 30008
United States