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Last Updated: August 12, 2026
At Oddly Pets, we want you and your pets to be happy with your purchase. If you are not completely satisfied with an eligible product, we are here to help.
This Return and Refund Policy explains when returns, exchanges, and refunds may be requested for purchases made through Oddly Pets.
You may request a return within 30 days of the date your order is delivered, provided that:
Items that have been used, washed, damaged, altered, or returned without the original packaging may not qualify for a refund.
For health, hygiene, safety, and product-quality reasons, certain items may not be eligible for return once used or opened.
These may include:
If a product is identified as non-returnable on its product page or at checkout, that restriction will apply.
If your order arrives damaged, defective, incomplete, or you receive an item that is different from what you ordered, please contact us as soon as possible.
We may ask you to provide:
If the issue is confirmed to be the result of an error on our part or a product defect, Oddly Pets may provide a replacement, exchange, or full refund, including applicable return shipping costs where appropriate.
To request a return, contact us before sending anything back.
Please provide:
Email: support@oddlypets.com
Phone: +1 404-725-0503
Include your order number, the item you want to return, and the reason for the return.
Our team will review your request and provide return instructions if your request is approved.
Do not send merchandise back to the store address without receiving return instructions from our team. Unauthorized returns may experience delays in processing.
Unless the item is defective, damaged, incorrect, or the return is otherwise the responsibility of Oddly Pets, customers are generally responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item. Oddly Pets is not responsible for returned merchandise that is lost or damaged while being shipped to us.
If we provide a prepaid return shipping label, the applicable shipping cost may be deducted from your refund when the return is due to customer preference rather than an error or defect.
Once we receive and inspect your returned item, we will notify you whether your return has been approved.
If approved, the refund will be issued to the original payment method used to place the order.
Refund processing times may vary depending on your payment provider or financial institution. Although Oddly Pets processes approved refunds promptly, it may take additional business days for the refund to appear on your account.
Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where Oddly Pets is responsible.
In certain circumstances, only a partial refund may be issued. This may apply when:
Any applicable reduction will be communicated to you before the refund is finalized.
If you receive a defective, damaged, or incorrect product, please contact us before returning it.
Where available, Oddly Pets may offer an exchange for the same product. If the replacement is unavailable, we may offer a refund or another appropriate resolution.
For size, color, style, or other preference-based exchanges, availability and eligibility may vary.
If you need to cancel an order, contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests, but an order cannot always be canceled once it has entered processing, fulfillment, or shipment.
If the order has already shipped, you may need to follow the applicable return process after delivery.
If a package is returned to Oddly Pets because the delivery address was incorrect, incomplete, unavailable, or the package was refused, we may contact you to arrange reshipment.
Additional shipping charges may apply to reship an order.
If you choose not to have the order reshipped, the refund may be issued after the returned package is received and inspected, less any applicable shipping or handling costs.
If you have been notified that your refund has been processed but have not received it, first check your bank account or payment provider.
If the refund is still not visible after the applicable processing period, please contact your financial institution or payment provider.
If you have completed these steps and still need assistance, contact us at support@oddlypets.com with your order number.
Please contact Oddly Pets before returning an item.
Returns sent without prior approval or without sufficient order information may take longer to process and may not be accepted if the return does not meet the requirements of this policy.
Some products may have additional return requirements because of their intended use, hygiene considerations, size, materials, or other product characteristics.
Any additional return conditions will be clearly communicated on the applicable product page or during checkout.
Where a product-specific return policy conflicts with this general policy, the product-specific terms will apply to that product.
This policy does not limit any rights or remedies that may be available to consumers under applicable federal, state, or local law.
Where applicable law provides rights that are greater than those described in this policy, those legal rights will continue to apply.
If you have questions about returns, refunds, exchanges, damaged products, or your order, please contact Oddly Pets.
Oddly Pets
Email: support@oddlypets.com
Phone: +1 404-725-0503
Store Address:
2714 Waymar Dr SW
Marietta, Georgia 30008
United States
We are happy to help with your order and will work to resolve eligible return and refund requests as fairly and efficiently as possible.
