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Last Updated: August 12, 2026
At Oddly Pets, we are committed to making your shopping experience as simple and convenient as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Orders are processed after payment has been successfully received and the order has been confirmed.
Please allow 1–3 business days for order processing before your order is shipped.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During holidays, sales events, product launches, or periods of unusually high order volume, processing may take longer than usual. If there is a significant delay, we will make reasonable efforts to keep you informed.
Oddly Pets currently ships orders within the United States.
We do not currently offer international shipping.
Shipping availability may vary depending on the product, destination, carrier restrictions, or other circumstances. If a particular destination cannot be served, we will notify you as soon as reasonably possible.
Available shipping methods and estimated delivery times will be displayed during checkout based on your shipping address and the products in your order.
Delivery estimates are calculated from the date your order is shipped, not from the date the order is placed.
Estimated delivery times are not guaranteed and may vary because of:
Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.
Shipping rates may vary depending on the destination, order size, package weight, shipping method, and carrier.
If a promotional offer provides free shipping, the applicable terms and restrictions will be displayed with the promotion.
Once your order has been shipped, we will send a shipping confirmation email containing available tracking information.
You can use the tracking information provided by the carrier to monitor the progress of your shipment.
Tracking information may take some time to become active after the carrier receives and scans the package.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
Oddly Pets is not responsible for delivery delays, returned packages, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
If you notice an address error immediately after placing an order, contact us as soon as possible. We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that changes can be made after an order enters processing or has been shipped.
Once an order has been delivered to the address provided at checkout, responsibility for the package may transfer to the recipient, subject to applicable law and carrier procedures.
If your tracking information shows that a package was delivered but you cannot locate it, we recommend:
Oddly Pets may assist with carrier inquiries when appropriate, but we cannot guarantee replacement or refund for packages confirmed as delivered.
Although we work with shipping carriers to provide reliable delivery, delays can occasionally occur.
If your order is significantly delayed, please contact us with your order number and tracking information. We will review the shipment and assist where reasonably possible.
Carrier delays do not automatically qualify an order for a refund.
A package may be returned to Oddly Pets because of an incorrect address, incomplete address, failed delivery attempts, refusal of delivery, or other delivery issues.
If your package is returned to us, we may contact you to arrange reshipment.
Additional shipping charges may apply if the package needs to be shipped again because the original delivery issue resulted from information provided by the customer.
If you do not want the order reshipped, we may process an applicable refund after the package is received and inspected, less any applicable shipping or handling costs.
If your order arrives visibly damaged, please contact us as soon as possible.
We may request photographs of:
This information may be necessary to investigate the issue with the carrier or determine the appropriate resolution.
If the product was damaged during shipping, Oddly Pets will work with you to provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.
If you receive an item that is different from what you ordered or an item is missing from your shipment, please contact us as soon as possible.
Please include your order number and a description of the issue. We may request photographs of the items received and the packaging.
After reviewing the issue, we may provide a replacement, shipment of the missing item, refund, or another appropriate resolution.
Depending on product availability, warehouse processing, or fulfillment requirements, items from the same order may occasionally be shipped separately.
If your order is divided into multiple shipments, you may receive separate shipping confirmations and tracking numbers.
You will not necessarily be charged additional shipping fees simply because an order is shipped in multiple packages unless otherwise stated at checkout.
If a product is available for pre-order or is temporarily backordered, the estimated shipping timeframe will be communicated on the applicable product page or during checkout.
Orders containing both available and delayed products may be shipped together or separately depending on fulfillment circumstances.
Shipping and processing times may be longer during major holidays, promotional events, and periods of unusually high order volume.
We recommend placing holiday orders sufficiently in advance to allow additional time for processing and carrier delivery.
Oddly Pets does not guarantee delivery by a specific holiday unless an express delivery guarantee is explicitly stated at checkout.
We may update available shipping methods, rates, delivery estimates, and destinations from time to time.
Any applicable shipping charges and available delivery options will be displayed at checkout before you complete your order.
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Oddly Pets
Email: support@oddlypets.com
Phone: +1 404-725-0503
Store Address:
2714 Waymar Dr SW
Marietta, Georgia 30008
United States
We are committed to providing reliable shipping and helpful customer support throughout your shopping experience.
